Understanding the People We Serve: Client Personas at Percipience Home Care.
At Percipience Home Care, we believe that every client is unique, but over time, we’ve come to recognize some common needs, goals, and stories among those who trust us with their care. By understanding these personas, we continue to refine how we deliver compassionate, tech-enabled, person-centered support to aging adults and vulnerable individuals across Illinois.
Here’s a closer look at the core personas we serve:
1. The Independent Senior
Who They Are:
An older adult living alone, typically in their home of many years. They value their independence but recognize they could use help with daily tasks like bathing, dressing, medication reminders, or meal preparation.
What They Need:
Support that respects their autonomy while ensuring safety and comfort. Often, their family lives far away, so they count on our caregivers for not just physical assistance, but companionship and trust.
How We Help:
We provide non-medical personal care and build familiarity through regular caregiver schedules. Our Virtual Care Companion and family update tools also help loved ones stay connected and informed.
2. The Devoted Family Caregiver
Who They Are:
A son, daughter, or spouse juggling their responsibilities while caring for a loved one. They’re overwhelmed, exhausted, and searching for a reliable partner in care.
What They Need:
Relief. Flexibility. And peace of mind knowing their loved one is safe, engaged, and treated with dignity.
How We Help:
Our team steps in to offer respite care, daily support, and backup when family caregivers need time to recharge. We also offer education, tools, and clear communication to keep families involved in the care journey.
3. The Recently Discharged Patient
Who They Are:
Someone recovering from surgery, illness, or hospitalization who has been cleared to go home but still needs temporary care. Often referred to by hospital discharge planners or rehab centers.
What They Need:
Reliable, short-term support that promotes healing, reduces the risk of readmission, and supports their transition back to independence.
How We Help:
Our recovery care services provide mobility support, medication reminders, hygiene assistance, and light housekeeping. We coordinate closely with healthcare providers to follow post-discharge care plans effectively.
4. The Loved One with Memory Loss
Who They Are:
An aging adult living with Alzheimer’s, dementia, or other cognitive decline. They may live at home or with family and often require consistent, patient-centered care to stay safe and maintain routines.
What They Need:
Specialized support from caregivers trained in memory care, who can provide structure, reduce confusion, and engage clients in meaningful ways.
How We Help:
Our dementia care services focus on safety, stimulation, and stability. We train our team in best practices and use gentle, respectful methods to communicate and interact throughout each day.
5. The Long-Term Care Planner
Who They Are:
An adult child or legal representative exploring care options early, often using long-term care insurance, Medicaid, or VA benefits to fund services.
What They Need:
Clear answers, eligibility guidance, and a care plan tailored to long-term wellness, quality of life, and financial sustainability.
How We Help:
We support care coordination, benefits guidance, and ongoing care that adapts as needs change. Our Medicaid billing specialists and care coordinators work hand-in-hand with families to make things easier.
Why Personas Matter
At Percipience Home Care, we know that care is never one-size-fits-all. By identifying these key personas, we create more thoughtful, responsive, and personalized services. Most importantly, we honor the dignity and humanity of each person we care for, because that’s the Percipience way.
Want to learn more or find out which type of care is right for your family?
Contact us today to schedule a consultation or call 773-676-6583.
